Propose: Refund, Reversal & Returns

On-behalf-of: Ben Stull <ben.stull>

rfcs/cart-order.md

@@ -0,0 +1,19 @@
+---
+slug: cart-order
+title: Cart & Order
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- commerce
+---
+
+An order is commonly modeled as the end of a conversion funnel; in OHM it is a mutual commitment between a buyer and a seller. This RFC defines Cart and Order as that commitment — what each party is promising the other — rather than as a metric to be maximized. It serves Relationality and grounds fulfillment, refunds, and disputes.
+

rfcs/fulfillment-inventory.md

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+---
+slug: fulfillment-inventory
+title: Fulfillment & Inventory
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- commerce
+---
+
+Once an order is a mutual commitment, fulfillment is the keeping of that promise and inventory is its honest basis. This RFC defines Fulfillment and Inventory so that availability is real and shipping is represented truthfully, not optimistically. It protects the trust the Commercial Relationship depends on.
+

rfcs/nonextraction.md

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+---
+slug: nonextraction
+title: Non-Extraction
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- ethics
+---
+
+A platform may need to capture value to survive, but the moment it sustains itself by extracting from the very Humans it serves, it has betrayed them. This RFC defines Non-Extraction as the structural commitment that separates this platform from the Shopify-style model of referral fees, payment markups, and sponsored placement. It is the load-bearing claim behind 'better for owners and customers,' and it makes that claim checkable rather than rhetorical.
+

rfcs/platform-sustainability.md

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+---
+slug: platform-sustainability
+title: Platform Sustainability
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- governance
+---
+
+Non-Extraction is only credible if there is a concrete, legitimate way for the platform to stay alive. This RFC names those sources — avoided card fees, yield on safeguarded float, and breakage — and explicitly rules out referral fees, ad markups, and payment surcharges. It is the enforcement partner of Non-Extraction: how the platform funds itself without betraying the people it serves.
+

rfcs/price.md

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+---
+slug: price
+title: Price
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- commerce
+---
+
+Price is where a platform most easily deceives — through hidden fees, drip pricing, and surprise charges at the end. This RFC defines Price as honest and all-in: the number a Human sees is the number that governs the exchange. It serves Agency and Wise Speech, and underpins the load and checkout mechanics.
+

rfcs/product-listing.md

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+---
+slug: product-listing
+title: Product & Listing
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- commerce
+---
+
+A product listing is the platform's representation of a real good to a real buyer, and it can either inform or mislead. This RFC defines Product and Listing in terms of what they honestly offer the buyer rather than by their conversion potential. It builds on Wise Speech and the Commercial Relationship to keep the catalog truthful.
+

rfcs/refund-reversal.md

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+---
+slug: refund-reversal
+title: Refund, Reversal & Returns
+state: super-draft
+id: null
+repo: null
+proposed_by: ben.stull@wiggleverse.org
+proposed_at: '2026-06-01'
+graduated_at: null
+graduated_by: null
+owners:
+- ben.stull
+arbiters: []
+tags:
+- commerce
+---
+
+If an order is a mutual commitment, there must be a defined way to unwind it — cancellations, returns, and refunds that make a Human whole, including restoring stored value. This RFC defines that reversal path so the unhappy case is treated with the same care as the happy one. It serves Dignity and connects to Recourse.
+